Are you a helpdesk team leader who excels in operational excellence?
Do you want to contribute to the best possible customer experience for this market leader in security, storage and systems management solutions?
Our client is a global and market leading technology company, who offers a wide range of business to business and consumer security, storage and systems management solutions. Located in their North Sydney offices, this is a new role within the business with the objective of delivering a better customer and agent experience.
To succeed in this role you should ideally several years experience of working on an IT service or helpdesk, ideally for a technology vendor. You should also have proven team leader experience and have managed process improvements, monitored performance of contact centre agents and have solid operations experience.
The purpose of the role is to escalate and follow up on new issues relating to their support platform, propose improvements to
methodologies for evaluating support infrastructure, change, as well as process. You should also work closely with project teams to create strategies for customer improvement.
From a technical point of view you should have solid knowledge of Internet and Windows Operating System technologies, plus have ideally knowledge of subscription based CRM services, such as salesforce.com and Live Person Chat.
If you have any questions regarding this role please contact Sinead from Candle on 9250 8016 or swilde@candle.com.au
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