Senior Technical Support Engineer
Our client, a major vendor in the server, working and cloud space is seeking a highly motivated Senior Technical Support Engineer. The successful candidate will be responsible for the review and qualification of support calls submitted for escalation by Support Representatives worldwide.
The primary duties for this position include but are not limited to:
- Communicate with customers via telephone or written correspondence regarding technically complex escalated problems identified in software products. Manage relationships with those customers until the issue is resolved.
- Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
- Develop and deliver technical training to other engineers.
- Write complex technical articles and sample code for the knowledge base.
- Assist with selection of new team members.
- Work jointly with 3rd level engineering to isolate code level bugs and suggest code changes and bug fixes.
- Develop complex workarounds using various scripting languages or as needed to get the customer working correctly
- Participation in a 24x7 on call rotation is required.
Technical Skills Requirements:
- Candidate should have strong experience with the following concepts and/or technologies:
- Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols
- Various scripting languages (Shell, Python, Perl, etc.)
- A strong understanding of networking (especially VLANs, basic to intermediate routing/switching)
- A strong understanding of Linux/Unix (boot process, iptables, cron, udev, etc.).
- Basic to intermediate knowledge of Microsoft Windows.
- Experience with NAS/SAN technologies and protocols (iSCSI, fibre channel, NFS, CIFS)
- A strong understanding of virtualization (XenServer, KVM, OpenStack, VirtualBox)
- Physical Demands / Work Environment
If you think you have what it takes, email your CV to ralfonso@candle.com or alternatively call me on 02 9250 8133.
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