Your opportunity to join a prestigious organisation as a Service Desk (HelpDesk) Analyst providing direct Level 2 Support for IT services, including the support of applications, LAN, WAN and the desktop infrastructure environment.
Your Responsibilities:
- Problem logging & incident resolution of level 2 & 3 calls; (ITIL Compliance)
- Active Directory administration
- Customer management and liaison
- Carry out equipment relocations, new machine deployment and software installations
- Maintain and support equipment including Printers, Blackberry's & PDA's
- Citrix Server Administration
Your Skills:
- Incident & Problem Logging
- Problem identification and resolution
- Understanding of the principles of IT Service Management (ITIL)
- Usage of call logging software (HEAT - Advantageous)
- Basic system administration within MS Active Directory
- Citrix session resets
- Backup checks
- Audio visual and meeting room support
To be the perfect fit for this team you will have a professional attitude to work with a responsive "can-do" approach!
Apply for this role today by sending your resume to qld@candle.com.au or contact Melissa for more details (07) 3217 6966
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